Staying in a London serviced apartment or holiday rental and need a doctor? The Online GP by The Wellness can help you choose between a telephone consultation, a video appointment and an in-person visit to your accommodation. An apartment address needs a little more planning than a hotel with a staffed reception, but you can prepare most of the practical details in one message.
Tell the team where you are staying, what you need help with and whether you can comfortably travel to a clinic. For an apartment visit, ask for confirmation of coverage, the available time, the complete fee and what the visit includes. Do not assume that a home or hotel tariff applies to every temporary address.
What makes an apartment visit different?
A doctor needs to reach the right building, gain access and find a suitable private space for the consultation. In a hotel, reception may help with directions. At a short-let apartment, the entry system, building manager and guest access rules can be different. Preparing that information before an agreed visit helps the appointment begin with your health concern rather than a search for the entrance.
When making an enquiry, provide the full address and postcode, the apartment or flat number, and whether there are stairs, a lift or other access considerations. Explain whether somebody can meet the doctor at the entrance. Confirm any building rules with your host or property manager yourself if you are unsure.
Do not post door codes, key-safe details or private health information in public comments. Ask the team how to provide any access information that is actually needed once the visit is arranged. You do not need to share your diagnosis with a property host simply to check visitor access.
Should you choose a visit, phone or video?
A remote appointment can suit a discussion of symptoms, medication questions, results or next steps when an examination is not required. At The Online GP, telephone consultations cost £59 for up to 15 minutes and video consultations start from £150 for up to 30 minutes. Your doctor may still recommend an examination or tests after speaking with you.
If travelling is difficult or you need an assessment in person, ask about a doctor visiting the apartment. Tell the team your symptoms and any mobility or access needs before booking, so they can advise on a suitable route. The final choice depends on clinical suitability and availability, not only convenience.
A home visit is not an emergency response. If you are experiencing a medical emergency, call 999. If you are unsure how urgently you need help, seek urgent medical advice rather than waiting for a routine booking reply.
What should you prepare for the consultation?
Have a brief account of the problem ready: when it started, how it has changed, what you have tried and what concerns you most. Keep your current medicines, allergies and relevant medical history to hand. If you are visiting from abroad, your medicine packaging, prescription list and recent treatment letters may help the doctor understand your usual care.
If you need an interpreter or have a language preference, ask what support is available before agreeing the appointment. Do not assume a particular language or clinician will be available at the requested time. If you want a companion involved, tell the doctor and make sure you are comfortable discussing your health with them present.
Choose a quiet room with privacy and enough space to talk and be assessed. Let the team know beforehand about practical limitations, rather than rearranging furniture or equipment based on assumptions about what the doctor will bring. For a phone or video appointment, use a private place where you can concentrate and do not drive during the call.
What about prescriptions, tests and follow-up?
The purpose of the consultation is a clinical assessment and a plan. A prescription, private certificate or referral may be appropriate, but none is guaranteed simply because a visit or call has been booked. Some questions need records, examination, monitoring or specialist input before a safe decision can be made.
Tell the clinician how long you will remain at the apartment and when you are due to leave London. If tests or follow-up are recommended, agree how you will receive results, who will explain them, what happens if your accommodation changes and whether another appointment is needed. Do not assume a result will be ready before your departure.
For a medicine you already take, a repeat prescription still requires a safety check. GMC guidance says reviews should confirm that medicines remain needed, effective and tolerated. Bring relevant monitoring information if you have it. Medicine supply, pharmacy stock and collection arrangements should be confirmed separately from the appointment.
Questions to settle before you book
Ask the team to confirm that the address is covered, the available appointment time and the total fee for your specific request. Check whether any tests, medicines, pharmacy charges, documents or follow-up consultations are separate. If more than one guest wants to be assessed, say so before booking rather than assuming everyone is included in one consultation.
For an in-person visit, also ask what notice is needed if access changes or you move to another apartment. Keep a working contact number available around the agreed appointment time. Arrival estimates and the services that can be provided should come from the team for your actual booking, not from a general article.
Request an apartment doctor appointment
Call 020 3951 3429 or use the WhatsApp appointment button on this page. Start with your London postcode, the reason for the appointment, your preferred time and whether you need a visit or would welcome advice on phone and video options. The team can then confirm the suitable route, availability and fees.
Read more before choosing
Private GP home visits in London.
Sources and clinical standards
General Medical Council: Repeat prescribing and prescribing with repeats.
The Online GP telephone, video and home-visit information pages. Fees and availability should be confirmed for the appointment you request.
Information checked 5 November 2026. This guide covers appointment preparation and does not replace individual clinical assessment.